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Terms & Conditions

1. Payments


Payment is due upon receipt of invoice. You may not withhold any amounts due and we reserve the right to cease work without prejudice if amounts are not paid when due.

Additional Billables

Unplanned components, ideas, revisions, and project scope happen – when there is an unexpected event that will incur a cost, we will notify you ahead of time and will not produce unless we receive clear approval for increased budget and timeline.

Fee Schedule:

  • 50% fee will be paid in advance before the kickoff.
  • 25% fee will be paid on completion of design
  • 25% fee will be paid after the completion and approval of the tested and debugged software application.

Additional Costs (not included in the fees)

Fees exclude any stock photography or artwork that requires licensing for use or original illustration/photography developed specifically for the client by an individual artist or contractor.

2. Concepts and ideas

Preliminary ideas and artwork created by Appetals in the course of developing client projects which were not accepted by the client, remain the property of Appetals. The use or development of such ideas or artwork by persons or firms other than Appetals is expressly prohibited.

3. Conditions

All correspondence for the delivery and supply of website content is to be completed electronically, prior to the commencement of the site design. All digitized imagery, logos and basic text to be supplied by the client or purchased separately through Appetals Solutions Pvt. Ltd.
Receipt of the deposit payment is proof that you accept the terms of this proposal and approval to proceed with the job.
Quotes/estimates together with any attachments, as well as any new, different or additional terms, conditions or policies which we may establish from time to time, and any agreement that we are currently bound by or will be bound by in the future, constitutes the complete and exclusive agreement between you and us concerning your engagement of us on this project, and supersede and govern all prior written and verbal communications.
The client agrees to supply the website content within 1 month of signing the project agreement or we have the right to cancel the project, giving 24 hours notice. In the event of this termination, the client agrees to payment in full for the portion of work completed and material used to date.

4. Ownership

Once final payment has been received, the website design ownership is transferred to you (accept for any licenced fonts or stock images that have been supplied by Appetals Solutions and not purchased ‘separately’). Appetals Solutions retains and reserves the rights to use any and all content developed, regardless of ownership for display and self promotional purposes. We also include a link to Appetals Solutions in the footer of your website and email marketing.

5. Processing Orders

We require a design brief, signature by an approved business representative and 50% payment prior to commencing each job.
Clients are required to provide the content for site pages via a dropbox folder which is like a shared drive that we will setup for you to copy all your content to. All site content must be supplied prior to us commencing the design. Content can include text, images (jpeg, psd, png, gif, eps), PDF documents, Microsoft Office files, embedded videos (preferably YouTube or Vimeo), acrobat forms, and any other formats supported by the CMS.
If you require extra content, copywriting or stock library images for your site, this can be purchased separately.

6. Turnaround

Once we have received all the content (imagery, text, logos etc) for your new website, your project will be scheduled. A draft website design will then be produced within approximately three weeks. Once you have approved the website and we receive final payment, your site can then go live.
Before your website goes live we will do a quality assurance review of each webpage to ensure all information and programming systems are accurate. Then we setup your email addresses, finalise the administrator details and supply you with all your username and password access information. We will also assist in the transfer of your Domain Name DNS (24-48hr activation) to point to your new website.

7. Additional Work, Site Updates Training.

Unplanned components, ideas, revisions, and project scope can sometimes happen. When there is an unexpected or requested addition to design or programming that will incur a cost, we will notify you ahead of time and will not commence the job unless we receive clear approval to proceed.
Additional projects and/or site modifications can be offered on a fix-price basis if preferred.

8. Warranty

To ensure your website is working correctly, we provide a 30 day warranty period from the time your site goes live, where we will update your website for free if there are any template links not working, email/account passwords requiring re-activation, or form fields re-programmed if they are not collecting the correct data.

9. Email Account Setup

When quoted for, we make allowance for setup of 10 email addresses using your Domain Name. These email addresses are chosen by you and we will supply you with usernames, mail server details and a password activation for you or your IT Department to setup your mail program.

10.Support and Help Desk

We want you to get the most out of your new website and for it to be a fully integrated online business solution. To help you achieve this we offer an assortment of ongoing training, education support.
For ongoing support, our inhouse Helpdesk allows for direct email and phone support on the CMS platform including additional design, programming or site development. Our Helpdesk services are offered Monday through Friday within business hours and sessions are charged as per requirements.

11. Rush Charges

Rush charges are accumulated if the project must be completed within an unscheduled timeframe. Design/Production: Rush charges for design and development are to be determined by Appetals on a project-basis.

12. Limitation of Liability

Client agrees that it shall not hold Appetals, or its agents or employees liable for incidental or consequential damages which arise from Appetals’ failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused by negligent acts (excepting the sole negligence of Appetals) or omissions by Appetals or a third party. Client agrees to limit Appetals’ liability to client for any claims by client against Appetals (and its employees, agents, owners, representatives and contractors) to a total maximum amount of half of project fees.

13. Dispute Resolution

This agreement becomes effective only when signed by agents and Appetals. Regardless of the place of signing of this agreement, agent agrees that for purposes of venue, this contract was entered into in Mumbai, India and any dispute will be litigated or arbitrated in Mumbai, India.

14.Contacting Us

During all project developments we will let you know any details we require. We can be contacted by the following methods –